Shipping policy
Shipping Policy
At Sutto’s Floor Coverings, we aim to make getting your new flooring as easy and affordable as possible. Please review our shipping and pickup options below.
Flat-Rate Delivery – $100
We offer a flat-rate shipping fee of $100 for all flooring orders. This ensures a reliable and cost-effective delivery service without any hidden charges.
Delivery Areas
We currently deliver to Tweed Heads South and surrounding areas. If you're unsure whether we can deliver to your location, please contact our team before placing your order.
Delivery Timeframes
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Standard deliveries are usually completed within 5-10 business days, depending on product availability and your location.
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If your order includes special or custom flooring, extra time may be required. Our team will provide an estimated delivery date when confirming your order.
Pick-Up from Tweed Heads South – FREE
Prefer to collect your order? We offer a free in-store pickup option from our Tweed Heads South showroom. Simply select pickup at checkout or let us know when placing your order, and we’ll notify you when it’s ready for collection.
Receiving Your Order
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Someone must be available at the delivery address to accept and sign for the order.
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If no one is available, redelivery fees may apply.
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Please inspect your flooring upon arrival and notify us immediately of any issues.
Need Assistance?
If you have any questions about shipping or pickup, feel free to call us at (07) 5524 9531 or visit our showroom. Our friendly team is happy to help!